Returns & Refunds Policy
Last updated: 7 August 2026
At TheCozyKitchen, we want you to be happy with your purchase. If you have any issues with your order, please contact us and we will be happy to help.
1. Returns & Cancellations
If you change your mind about your purchase, you generally have the right to cancel your online order within 14 days of receiving your goods, subject to applicable legal exceptions.
After notifying us that you wish to cancel, you generally have a further 14 days to return the goods.
Products should be returned in a suitable condition and should only be handled as much as reasonably necessary to inspect them.
Some products may be excluded from cancellation rights where an applicable legal exception applies.
2. Faulty, Damaged or Incorrect Items
If your order arrives:
- damaged;
- faulty;
- defective; or
- different from the product you ordered,
please contact us as soon as possible.
Please include your order number and, where possible, photographs showing the issue. This will help us resolve your request as quickly as possible.
Depending on the circumstances, we may offer a replacement, repair, refund or another appropriate solution in accordance with your statutory rights.
3. How to Request a Return or Refund
To request a return or refund, please contact us at:
Email: return@thecozykitchen.co.uk
Please include:
- Your full name
- Order number
- Reason for your request
- Photos of the product, if applicable
Our customer support team will review your request and provide you with the appropriate return instructions.
Please do not send products back to the address shown on the parcel or to any supplier address unless we have specifically instructed you to do so.
4. Refunds
Once your return has been approved and the applicable requirements have been met, we will process your refund.
Refunds will normally be made to the original payment method used to place the order.
Depending on your payment provider, it may take several business days for the refund to appear in your account.
Where required by applicable law, we may wait until the returned goods have been received or you have provided evidence that they have been returned before processing the refund.
5. Return Shipping
Return shipping arrangements and costs may depend on the reason for the return and the circumstances of the order.
Where a product is faulty, damaged or incorrect, we will work with you to provide an appropriate solution in accordance with your statutory rights.
For change-of-mind returns, return shipping may be the customer's responsibility where permitted by applicable law.
6. Third-Party Fulfilment
Some of our products are fulfilled by third-party suppliers and fulfilment partners.
This does not affect your statutory rights as a customer of TheCozyKitchen.
We will coordinate with our fulfilment partners where necessary to process returns, replacements and refunds.
7. Contact Us
If you have any questions about returns or refunds, please contact us:
Trusty Digital CLD
Trading as: TheCozyKitchen
Website: thecozykitchen.co.uk
Email: customer@thecozykitchen.co.uk
Address: Romania, Sibiu, Agnita, Strada Bisericii 79