Shipping & Delivery Policy
Last updated: 7 August 2026
At TheCozyKitchen, we aim to make your shopping experience simple and reliable. Below you can find information about how we process and deliver your orders.
1. Delivery Area
We currently offer delivery to customers in the United Kingdom.
2. Order Processing
Orders are normally processed after payment has been successfully received.
Processing times may vary depending on product availability and supplier processing times.
Once your order has been dispatched, you will receive a shipping confirmation email where tracking information is available.
3. Delivery Times
Estimated delivery times are shown on the relevant product page or at checkout.
Delivery times are estimates and are not guaranteed. Actual delivery times may vary depending on the product, supplier, courier and other circumstances outside our reasonable control.
Occasional delays may occur due to:
- Courier delays
- High order volumes
- Weekends and bank holidays
- Weather or other unforeseen events
- Supplier processing delays
4. Tracking Your Order
Where tracking is available, tracking details will be sent to you once your order has been dispatched.
You can also use our Track My Order page to check your order status.
If you have not received tracking information after your expected processing period, please contact us.
5. Delivery Address
Please make sure your delivery address is correct before completing your order.
If you provide an incorrect or incomplete address, please contact us as soon as possible.
Once an order has been dispatched, we may not be able to change the delivery address.
6. Delayed or Missing Orders
If your order has not arrived within the estimated delivery timeframe, please contact us at:
Please include your order number so that we can investigate the delivery with the relevant fulfilment or shipping partner.
7. Damaged Orders
If your order arrives damaged, please contact us as soon as possible and provide your order number and photographs of the damaged product and packaging.
We will review the issue and work with you to provide an appropriate solution.
8. Third-Party Fulfilment
Some products available through TheCozyKitchen are fulfilled by third-party suppliers and fulfilment partners.
This allows us to offer a wider range of kitchen and home products.
The use of third-party fulfilment partners does not affect your statutory consumer rights.
9. Contact Us
If you have any questions about delivery, please contact us:
Trusty Digital CLD
Trading as: TheCozyKitchen
Website: thecozykitchen.co.uk
Email: customer@thecozykitchen.co.uk
Address: Romania, Sibiu, Agnita, Strada Bisericii 79